Frequently Asked Questions

Everything you need to know about shopping with LiberNovo.

What are your standard shipping times?

We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is the LiberNovo return policy?

We accept returns within 30 days of delivery. Items must be in their original, unused condition with all packaging intact to be eligible for a full refund.

How can I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to our carrier's website to monitor your delivery progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are the products on your site covered by a warranty?

Yes, most of our retail products come with a standard 1-year manufacturer warranty against defects. Please check individual product pages for specific warranty details.

Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer support team.